Help center
Support and frequently asked questions
Practical answers for installing, configuring and using Simplyfirst.
Contact support
Please include your myshopify.com domain, the affected page and a screenshot. Never send passwords, access tokens or customer data.
Frequently asked questions
Does the app provide legal advice?
No. It is a technical implementation aid. Merchants remain responsible for checking applicability, wording, placement and legal requirements for their business.
Which storefront languages are supported?
The EU guarantee label supports 24 languages. The merchant admin interface is available in English and German.
Is coding required?
No manual theme-code edit is required. Theme app blocks must be activated and positioned in the Shopify theme editor.
Do checkout labels work on every plan?
No. Checkout and thank-you page capabilities depend on Shopify Plus, Shopify extension availability and the selected Simplyfirst plan.
What is GARAN?
GARAN is the app's workflow for product-specific voluntary manufacturer durability warranties. It is separate from the statutory EU legal guarantee.
Where are PDF warranty statements stored?
Uploaded statements are stored in Shopify Files. Merchants can also use a suitable HTTPS document URL.
What happens after uninstalling?
The app deletes its stored Shopify session records after the uninstall webhook. Shopify-hosted metafields and files remain under the merchant's control and can be removed in Shopify.